FREQUENTLY ASKED QUESTIONS(FAQ)

  If there are any questions you cannot find the answer to in these NPT MALL FAQ sections, feel free to contact Customer Service at +86-755-2869 8965, Monday thru Sunday, 6am to 6pm (PT), or via e mail : npttools@hotmail.com.

ORDER STATUS

WHAT IS THE QUICKEST WAY TO CHECK ON MY ORDER?

  You can track your order by clicking “order status” near the top right corner of our webpage. All you will need is your order number from your order confirmation email. Under “Track My Order,” enter your order number and shipping zip code, then click the “GO” button.

If ordered by phone or through a retail store, please contact Customer Service for your order status at +86-755-2869 8965, Monday thru Sunday, 6am to 6pm (CHINA TIME), or via e mail: npttools@hotmail.com.

PARTS INQUIRY

HOW DO I ORDER REPLACEMENT PARTS?

  Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at +86-755-2869 8965, Monday thru Sunday, 6am to 6pm (PT), or via email. Specify the product name, item number and description of the part when making your inquiry.

PRODUCT TROUBLESHOOTING

  Many product troubleshooting questions can be answered in the product user manual. User manuals, when available, are located on the respective product pages on our website under the “User Manual” tab.

Just search for your product, click on the appropriate search result and scroll down to the product manual tab. Example below.

 You can contact Customer Service for your order status at +86-755-2869 8965, Monday thru Sunday, 6am to 6pm (PT), or via e mail: npttools@hotmail.com.